With food delivery all the rage these days, the comments by Red Robin Gourmet Burgers (RRGB) regarding the not so seamless integration with 3rd party delivery services like GrubHub (GRUB) was alarming. As somebody that recently used GrubHub for delivery of Red Robin, the comments on the Q1 earnings call were interesting. The burger chain is making aggressive moves to catchup in the To-Go and delivery options. The To-Go orders grew 15% in the quarter as the company shifts to a call center for phone orders, adds curbside pickup, upgrades the online ordering system, and works with three 3rd-party delivery options. The company though was less than pleased with the delivery options with the CEO making the following statement:Seamless is not how I would exactly describe our experience with the three third-party delivery services we currently engage to collectively cover 138 of our company restaurants. While we certainly appreciate the opportunity third-party delivery provides to our brand, it comes with distinct financial and service challenges. Some of the friction we are experiencing is related to the ordering process itself as none of these service providers is yet integrated into our POS system. The CEO goes on to suggest focusing on the strongest delivery player in each region and pausing before expanding coverage. Either way, Red Robin wasn't overly pleased with any of the delivery services that includes GrubHub. Moving to these national chains is a crucial part of the long-term growth strategy of GrubHub, but the company won't naturally win every chain in every region. My experience was rather seamless, but apparently this wasn't the case with most people. Food transactions are a big part of the story at Yelp (YELP) so one will want to see these providers use size and scale to eliminate some of the headaches with integrating with large restaurant chains considering Red Robin clearly sees the opportunity for delivery outside the store. Disclosure: Long YELP